Why is my bill so high
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Why am I paying so much
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Bill arrived too late for payment to be posted on time.
I received my September 2018 Xfniity bill on Sept. 18 with a payment due date of the 25th. Given that Xfinity requires 7-10 business days for payment to be posted, that did not allow for me to pay my bill on time, even though I paid it the day I received it and sent it out the very next day. It is now the 25th and, as expected, my payment has not been posted yet, and it will arrive late in Xfinity's system, even though I paid my bill as soon as able.
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Internet/phone only
Hello,
I need to drop my tv service and keep only my internet/phone service. What is the best price I can get? I'm in Newark, CA. Thank you.
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Can’t log in even though information is correct
I’ve been trying to log into my account for over two months and even though my username and pw is correct it just says it can’t find my account now. Online and the app. I tried to start a chat but it wouldn’t let me put an account number in. So I’ve been paying my bill using the “pay bill with out logging in” option but that’s inconvenient because I can’t check my cycle date and when it ends and when I’m expected to pay. Right now it just says I have a credit but not when my next bill is due
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Fees
Why am I paying Regional Sports and Broardcast TV fees when I only have internet service?
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Re: In need of assistance with lowering bill
Hi Ally, I would also appreciate some help finding a better deal. I called a few weeks ago and was roped into another 2 year deal that decreased my internet speed and raised my bill. I have just joined the forum so I don't know if I can send private messages yet.
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2-year promo ended. Bill now too high!
Would LOVE it if Comcast (and others) would just have a PRICE so we, as consumers, wouldn't have to go through these hoops with promos and whatnot. I get the reason I guess.. the initial attraction of a "deal". But, in the long run, it becomes a real inconvenience for both sides.
Whew! Anyway, rant over.
After our 2 year commitment ended recently, of course our bill hiked up. Much higher than I want to pay. We have generally enjoyed our Comcast service, but what's honestly REALLY attractive to me now are all the various streaming options out there. All of the major players for TV services have some serious competition now with what's available online.
If Comcast could make it worth our while, I suppose we would stay put. Again, I have nothing against the service provided. But the $$ is a big factor. We're getting dang close to a car payment for what we're shelling out to Comcast every month.
I see some who've been asked to PM Comcast employees here in the forum to see what they can offer.. but as far as I can tell, PM access is no longer allowed in here? I suppose I should just call in and threaten to leave to see what's available and make the decision to split or stay from there? That seems like such a weird process. 
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15 Dollar Increase
Hello,
After my 1 year contract ended last September my bill went up, which is fine. Around the same time I was given a speed bump from 100 to 150 mbps - great! However, I see I was given a "discount" to counteract a 15 dollar fee bump. Now the discount has ended, and my next bill will be 82 dollars instead of 65. I'd like to either get my plan lowered back to 100 mbps, or else find out how to get this 15 dollar surcharge removed. What are my options here?
Thanks.
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Automatic Payment Failure
I recently received a late payment notice from Xfinity, even though I'm enrolled in auto-pay, and have been for a long time. I logged in and clicked a button to pay, without changing anything in my account, which worked. I then re-enrolled in auto-pay, which had been turned off after the payment failure. I called Xfinity and asked why this had happened, and to ask to get the $10 late fee removed from my account. Xfinity blamed my credit card (Capital One), so I called them. They said they had never received the original payment request. This has happened to me 3 times previously (May, June, and July of 2017). Xfinity, I don't know what's wrong with your automatic payments, but it seems to be a problem with your system and not with my card. Please fix it.
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What number to call to avoid run around?
I'm so tired of how high my Xfinity bill is. Who can I call to discuss? It was supposed to get lowered, but that never happened.
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Pretty upset!
Your post has been removed to a secure, hidden area for violating Forum Guidelines [abbreviated profanity ]. If you are not familiar with the Guidelines you may review them here.
https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/m-p/3115028#M1
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$70 charge for Residential call
We had a problem with synchronization of audio and video on our TVs. Called xFinity and they tried to resolve it over the phone--even cancelled one scheduled appointment to have a technician come to the house. Problem was not really resolved. We called again and they said they would send a technician. The technician said this is a common complaint and seems to come and go--he even has the problem with his connection at home and has found it in many areas around the country. It seems to be an xFinity problem, Comcast problem. At no time was there mention of a $70 charge, not on either of the 3 phone calls, not by email, not by the technician. When I called today, to ask about the charge, I was told that because of a code put on the service invoice that the problem was with "your equipment" there would be the $70 charge. No one told us this. I signed something from the technician but it did not say there would be a charge. The email confirmation of the appointment made no mention of a charge. Comcast should not be charging for service calls for their faulty system and/or equipment. We spoke to "Carla" today, a supervisor, when I finally got through to the Billing department after getting no where with the agent. She gave us a $25 credit for the trouble we had, calling twice about the same problem, etc., but said she could not withdraw the $70 charge. Please help. This is totally unfair. I intend to file a consumer complaint with as many agencies as I can if this is not resolved. Thank you.
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Performance Pro removal?
Hello,
My bill has an additional $15 charge to it for a Performance Pro upgrade that I did not sign up for.
Is there a way this charge can be dropped from my Xfinity plan?
Thank you,
Valentin
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Help with pricing and package options
Bill increased by $40 after one year. I have internet only. Would prefer to stay with internet only at lower price. Need help understanding other options, two year agreements or no contract pricing.
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$5 Auto Pay and EcoBill Discount not showing up, Can you please help me out?
Hi,
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25+ year Comcast customer not rewarded for loyalty-Hello Sonic/Dish! Talk to me, Loyalty Department!
Surely this demonstration of loyalty should be rewarded, no?
Comcast, I await your response and look forward to you working with me to lower my bill without giving up service.
If not...
Hello Sonic/Dish! See pic for details!
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Customer Service Reps are Lying to customers
I contacted customer service to remove my TV service simply because my bill jumped some $50+ from a promotion ending that shouldn't have ended...regardless...i removed the TV part of it and intended on keeping JUST the internet but went with a phone and internet bundle to save $8...that wasn't really any of the problem(aside from a sudden increase in charges) now when i got my total for what i owed....this is where everything became a nightmare. I got told i was supposed to pay the $184 that my bill was originally(and my reason for dropping TV) to go from that to be told by the next rep(15 min later or so) that i would only have to pay the $91 something that my new total would have been. The next day in my app where i make my monthly payments it still had the $184 amount so i called again to find out whats going on, only to be told that i need to make a payment of $114.06 which i paid that same day. Now a month later i am finding out that i have to pay an additional $30 for services and that i was supposed to have made a $144.06 payment not a $114.06 payment and i found this out today...your companies reps are lying to customers and changing bill totals or just simply baiting and switching us. This needs to be resolved or i shall simply go elsewhere for internet.
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I have been trying for weeks to pay Comcast more in increase service.
I have been trying for weeks to pay Comcast more for an increase service.
After several phone calls, I was informed a new request for service must be in writing.
The email address: nast_macdrequests@cable.comcast.com
After emailing this address 6 days ago I have yet to receive a response.
Q1 Revenue: was $21.74 billion for Comcast. How can a company with so much money fail so badly and consistently at basic customer service?
Thanks,
~ B
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Keeping service below $100
We have limited basic and internet and pay $98.27. Would like to find a deal to keep price below $100. Otherwise, we would cut limited basic and go with internet only. Any help would be appreciated.
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Need New Service Plan - Please Help
To whoever can help, I have a triple play plan that has risen to almost 200 bucks a month. To me, that is too high, especially with cheaper options in the market locally (Click! & Rainier) and through streaming services. All I am looking for is a fair deal, a plan that will keep things around 140 to 150 a month after taxes with no long-term (1 year may be accepted) contract associated. Long-term customer looking to stay, please help if you can.
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